Refund policy

We hope you love your ruthie purchase. If something isn't quite right, we're here to help.

Returns

Returns may be requested within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in its original condition.

Approved standard returns are issued as ruthie store credit. We do not issue refunds to the original payment method for standard returns, including change-of-mind purchases or color preference.

To request a return, please contact us before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs on standard returns. Original shipping charges, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and include photos of the item and packaging.

We'll review the issue and make it right. Depending on the circumstances, we may offer a replacement, store credit, or refund to the original payment method at no additional cost to you.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or fulfillment.

Lost or Missing Orders

If your tracking shows an issue or your package has not arrived within the expected delivery window, please contact us so we can investigate the shipment and determine the appropriate resolution.

Exceptions

Items marked final sale and gift cards are not eligible for return.

Questions?

If you have any questions about your order or return, please contact us through our Contact Us page. We're happy to help.