shipping
We know you’re excited to get your ruthie find.
Orders are processed as quickly as possible, and estimated delivery times will be shown at checkout when available. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow it along the way.
Please keep in mind that some ruthie products may ship separately or arrive in multiple packages.
returns
We want you to feel good about your ruthie purchase.
Eligible returns may be requested within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.
Approved returns are issued as ruthie store credit rather than a refund to the original payment method.
To request a return, contact us at support@heyruthie.com with your order number and reason for the return. Please wait for return instructions before sending anything back.
damaged or incorrect items
Something not right? We’ll make it right.
If your order arrives damaged, defective, or incorrect, contact support@heyruthie.com as soon as possible with your order number and photos of the item. We’ll review the issue and help with the next steps.
a few things to know
Original shipping charges are non-refundable. Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Certain items may not be eligible for return for hygiene, safety, or other reasons. Please review our full Return & Refund Policy for complete terms and exclusions.
Questions? We’re happy to help. Reach us anytime at support@heyruthie.com