FAQ

when will my order ship?

We know waiting is the hardest part. Once your order is on its way, you'll receive a shipping confirmation email with tracking information. Delivery estimates will be available at checkout when applicable, and additional details can be found in our Shipping Policy.

how can I track my order?

As soon as tracking is available, we'll send it straight to your inbox. Use the tracking link in your shipping confirmation email to follow your order.

can I change or cancel my order?

If you need to make a change, contact us as soon as possible. We'll always do our best to help, but once an order has entered processing or fulfillment, we may not be able to change or cancel it.

what if there is a problem with my order?

We're here to help. If your item arrives damaged, defective, incorrect, or there's another issue with your order, please contact us through our Contact Us page with your order number and details about the issue. We'll review it and make it right.

what is your return policy?

Standard returns may be requested within 30 days of delivery and, once approved, are issued as ruthie store credit. Items must be unused, unworn, and in their original condition. For complete return instructions and exclusions, please see our Return & Refund Policy.

how much is shipping?

We currently offer FREE standard shipping on all U.S. orders.

where does ruthie ship?

At this time, we ship within the United States only.

how do you choose products for ruthie?

We're interested in products that make everyday motherhood a little easier, more functional, or simply a little prettier. No miracle-product promises—just thoughtful finds we believe deserve a place in real life.

have another question?

We'd love to help. Visit our Contact Us page and send us a message.